Jake is an AI customer support agent that doesn't just draft replies — it actually does things: issuing refunds, re-booking orders, and resetting accounts, with a human approving every action before it ships. It reads the full ticket context (conversation history, account data, billing state), drafts replies grounded in your documentation, and writes up the resolution afterwards. I co-founded TryJake.ai and run its marketing.
Key highlights
- Resolves tickets end-to-end: refunds, account resets, re-bookings — with one-click human approval
- Reads full ticket context: conversation history, account data, billing state, and sentiment
- Drafts replies grounded in your docs, with sources
- Integrates with Stripe, Shopify, Slack, Gmail, WhatsApp, and Zendesk
- Bring-your-own-key pricing: flat platform fee, no per-resolution markup
- Deploys in under 5 minutes
- Co-founded the company and lead marketing